Facilities Management
Facilities management encompasses the strategic coordination and execution of all services required to maintain the functionality, safety, cleanliness, and appearance of a commercial, industrial, or multi-residential property's outdoor areas.
The primary goals are to ensure that the exterior environment:
Is Safe: By mitigating physical hazards like slip risks, trip hazards, and inadequate lighting.
Is Compliant: By meeting all local regulations, health and safety standards, and insurance requirements.
Looks Presentable: By maintaining a professional appearance that reflects positively on the building's occupants or business.
Is Sustainable: By implementing environmentally conscious practices where possible.
Key Service Areas
Grounds Maintenance & Landscaping
Regular upkeep of green spaces, including lawn mowing, hedge trimming, weed control, planting, and irrigation system management.
Hard Surface Maintenance & Cleaning
Services such as pressure washing, sweeping (road and path), gum removal, graffiti abatement, and minor repairs to paving, walkways, and road surfaces.
Drainage and Water Management
Regular gulley clearing, gutter cleaning, and maintenance of surface water drainage systems to prevent flooding and water damage to the building's foundations.
Building Fabric Maintenance (Exterior)
Includes window cleaning (often using water-fed poles), roof and facade cleaning (softwashing or scrape and biocide methods), minor building repairs, and painting of exterior surfaces.
Seasonal Services
Managing weather-dependent tasks such as snow removal, gritting/salting pathways during winter, and leaf clearance in autumn.
Exterior Lighting and Signage
Routine inspection, maintenance, and repair of all external lighting fixtures and commercial signage to ensure visibility and safety during nighttime hours.
Car Park and Road Marking
Maintenance of clear parking bay lines, directional arrows, and accessibility markings to ensure efficient traffic flow and legal compliance.
Management Approach
Planned Preventative Maintenance
Establishing a proactive schedule of routine checks and services to identify and address issues before they become major problems.
Reactive Maintenance
Rapid response to urgent issues such as storm damage, blockages, or immediate safety hazards.
Vendor Management
Vetting, hiring, and overseeing the performance of multiple specialist contractors to ensure service level agreements are met.